Legal information

Company information

The 'St. James’s Place Partnership' and the titles 'Partner' and 'Partner Practice' are marketing terms used to describe St. James’s Place representatives.

Members of the St. James’s Place Partnership in the UK represent St. James’s Place Wealth Management plc.

St. James’s Place Wealth Management plc, St. James’s Place UK plc, St. James’s Place Unit Trust Group Ltd, St. James’s Place International plc, St. James’s Place Investment Administration Ltd and St. James’s Place Partnership Services Ltd are members of the St. James’s Place Wealth Management Group, are affiliates of St. James’s Place Management Services Limited and wholly owned subsidiaries of St. James’s Place plc.

St. James’s Place Wealth Management plc is authorised and regulated by the Financial Conduct Authority. Registered Office: St. James’s Place House, 1 Tetbury Road, Cirencester, GL7 1FP. Registered in England No. 04113955.
St. James’s Place UK plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered Office: St. James’s Place House, 1 Tetbury Road, Cirencester, GL7 1FP. Registered in England No. 02628062.
St. James’s Place Unit Trust Group Ltd is authorised and regulated by the Financial Conduct Authority. Registered Office: St. James’s Place House, 1 Tetbury Road, Cirencester, GL7 1FP. Registered in England No. 00947644.
St. James’s Place International plc is authorised and regulated by the Central Bank of Ireland. Registered Office: Fleming Court, Flemings Place, Dublin 4. Registered in Ireland No. 185345.
St. James’s Place Investment Administration Ltd is authorised and regulated by the Financial Conduct Authority. Registered Office: St. James’s Place House, 1 Tetbury Road, Cirencester, GL7 1FP. Registered in England No. 08764231.
St. James’s Place Partnership Services Ltd is authorised and regulated by the Financial Conduct Authority. Registered Office: St. James’s Place House, 1 Tetbury Road, Cirencester, GL7 1FP. Registered in England No. 08201211.
St. James’s Place Management Services Ltd. Registered Office: St. James’s Place House, 1 Tetbury Road, Cirencester, GL7 1FP. Registered in England No. 02661044.
St. James’s Place Wealth Management Group Ltd. Registered Office: St. James’s Place House, 1 Tetbury Road, Cirencester, GL7 1FP. Registered in England No. 02627518.
St. James’s Place plc Registered Office: St. James’s Place House, 1 Tetbury Road, Cirencester, GL7 1FP. Registered in England No. 03183415.

Privacy

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Security

At St. James’s Place, we take our responsibility to look after your personal information and privacy seriously. In today’s world, we have all seen a growing trend in cybercrime and security breaches. We have a number of security measures in place to help prevent fraud and cybercrime.

We have a dedicated group, the ‘Information Security Oversight Committee’, that provides oversight and guidance to our information security and privacy programme.
- The executive body responsible for privacy and data security is the Information Security Oversight Committee (ISOC) - chaired by the Chief Technology Officer, a member of the Executive Board. ISOC has a reporting line that enables effective escalation of issues up to the Board where appropriate.
We educate and train our employees, Partners and contractors on their information security, fraud prevention and privacy obligations annually.
- Our employees, Partners and contractors take part in an annual Information Security training and awareness program and must agree to adhere to the Data Protection Act and our own Information Security Policy that are designed to keep your information safe. These are refreshed each year to reflect the current trends that are being observed across the information security landscape. Information Security awareness also forms part of our new employee induction program.
- We also educate our employees in identifying potential financial crime and internal fraud; any suspicious activity is reported to our Financial Crime team.
When you login, or send us information on the internet we protect the security of this information while it is being transmitted by encrypting it using Secure Sockets Layer (SSL).
- When you use your web browser to login, view or share information with us, all electronic information exchanged is encrypted using 2048bit SSL (Secure Sockets Layer) certificate. You are able to identify this by looking for the HTTPS:// and the padlock in the address bar at the top of your browser.
We will always interact with you in a safe, secure and consistent manner
- To keep your information secure and to protect our clients from fraud, St. James’s Place will only interact with you in the following ways. If in doubt, call your St. James’s Place Partner directly or alternatively the St. James’s Place Information Security Team on 01285 555-1234

When interacting with you, we will:

Only send funds that you have requested to be withdrawn to a verified bank account in your name.
Verify who you are when speaking to you on the phone, by asking you security questions.

We will not:

Ask you for your password over the phone.
Send you an unsolicited email with a link to our login page asking you to enter your Online Wealth Account credentials.
Ask you for payment or credit card details by email or telephone.
Call you to notify you of a problem, and then request you call us back immediately to discuss the problem further.

We continually review our physical and logical security controls in place across the business.

Physical controls – As well as protecting your digital information, St. James’s Place also protects their premises and physical locations where personal data may be used and stored. These measures include security guards, security entrances, secure disposal of confidential waste and hardware, CCTV, personal card access and locks on doors and file storage cabinets, with a ‘clear desk’ policy to ensure all information is locked away and protected.
Logical controls – St. James’s Place uses technical security measures to make sure our systems where we store and use confidential information are protected from unauthorised access. Tools such as authentication controls, antivirus, firewalls, malware detection and back-up procedures are used across the business.

All employee emails and devices are encrypted to enable secure transfer and storage of personal information.

We conduct security testing of our applications and services in a controlled testing environment before they are made available for our Clients to use.
We perform security risk assessments for each of our sites to identify and control risks.
We have a business resiliency plan with disaster recovery and business continuity testing.
- The purpose of Business Continuity Management and the St. James’s Place Business Continuity Plan, is to provide an effective, predefined and documented framework to respond to an incident affecting the Group’s activities. The key drivers in developing the business recovery plans are;
  - To mitigate the risks that could lead to the significant disruption of our products and services to our Clients.
  - To provide a recovery plan that supports a timely and full restoration of our products and services for our Clients.

However, whilst we take appropriate technical and organisational measures to safeguard your personal data, please note that we cannot guarantee the security of any personal data that you transfer over the internet to us.

Site disclaimer

The information published on the St. James’s Place website is provided as a convenience to visitors and should be used for information purposes only and is subject to change without notice. None of the information contained in this website constitutes financial or other professional advice in any way. If you require additional information, you should contact appropriate St. James’s Place personnel.

While St. James’s Place uses reasonable efforts to ensure that the information contained on its website is current and accurate at the date of publication, no warranties are made, either expressed or implied, as to reliability, accuracy or completeness of the information. St. James’s Place accepts no liability for any loss arising directly or indirectly from the use of or action taken in reliance on such information. These documents should not be copied, reproduced or redistributed, in whole or in part.

No warranty is given as to the freedom of this website from errors, defects, viruses, malicious programs or macros. Links from this website exist for information only and St. James’s Place accepts no responsibility or liability for the information contained on any such site. The existence of a link to another website does not imply or express endorsement of its provider, product or services by St. James’s Place. Links to this website are not permitted without the prior written consent of St. James’s Place. Please note that clicking on links to external websites will cause you to leave the St. James’s Place website.

Terms and conditions

The use of this website is subject to the following terms and conditions which you should read carefully. By using the website, users are deemed to have full knowledge of these terms and conditions and to accept them.

We do our best to ensure that the web site operates properly at all times, but we make no warranties as to the availability or accessibility of the web site, and (save as otherwise set out in these terms and conditions) we will not be liable for any damages, loss, costs or expenses incurred by you as a result of any lack of availability or accessibility of the web site.

Nothing within these conditions operates so as to exclude, limit or restrict our liability for death or personal injury.

The information, including any financial information, contained on this website or in any document on this website is provided for information only, and does not constitute a public offer under any applicable legislation or an offer to sell (or the solicitation of an offer to purchase) any services, security or financial instrument of St. James’s Place plc and/or any of its subsidiaries in any country, nor does it constitute investment, tax, legal or any other form of advice or recommendation with respect to any such services, security or financial instrument.

Information on this website relating to the share price, or income from shares or other securities or investments may change and go down as well as up, and past performance is not a guide to future performance. Potential investors should seek financial advice prior to any investment decision.

While the information contained on this website has been compiled in good faith, no representation is made as to its completeness, reliability or accuracy. The financial reports contained on the website are only current as of the respective date contained in the particular report.

Where you deal as a consumer, nothing in the above exclusions affects your statutory rights.

All Intellectual Property Rights and goodwill in or relating to the contents of the web site belong to either ourselves or to our suppliers.

Nothing contained in these conditions or the web site should be construed as granting by implication, estoppel, personal bar, or otherwise, any licence or right to use any of the trademarks without our permission. However, copying and printing of those web pages which contain the trademarks is permitted within the scope of the licence below.

You may download to a local hard disk and print extracts from the web site solely for personal, non-commercial use. You may also recopy downloaded extracts to others for their personal, non-commercial use.

You may not reproduce part or all of the contents of the web site in any form unless it is for personal, non-commercial use.

You may not copy or otherwise incorporate into or store in any other web site, electronic retrieval system, publication or other work any of the content of the web site in any form (whether hard copy, electronic or other).

You may not frame or link to the web site or any part of it without our express permission.

We may use information obtained about you from cookies (files which are sent by us to your computer or other access device) which are created when you visit our site. The type of cookies that we use (known as session cookies) only give us information about which pages you have visited – they do not store any personal information about you. To find out more about cookies please visit our cookie policy.

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